About

/About
About2018-02-27T23:56:55+00:00

Passionate about Receivables and Cash Flow Management

Passionate about people, cash flow and receivables management, The Retriever works in partnership with every client and their team to design and implement a receivables management plan specifically tailored to each business that’s an affordable, successful, maintainable solution.

Amanda’s personal but unique approach creates significant results for every client, and focuses on maintaining excellent relationships with the customer while putting money back in the bank and removing stress from the business owner and leaving them free to focus on what they love, what they’re good at, which is usually what created the business success originally, and ultimately have your receivables optimised for increased cash flow.

The Retriever is pro-active about all aspects of debtor management and cash flow. The overriding philosophy is to treat the business as if it were her own, and past experience places Amanda in a good position to manage the individual situations that arise, as every business has some uniqueness. The Retriever focuses on people, and money is the result. Amanda believes you should never hand your customer relationship to a third party without serious consideration of the consequences, but find in-house solutions and train staff to manage this important area of your business. The Retriever is passionate about your business being self-sufficient, doing and managing this function for yourself. That’s the end game!

Amanda Lee, affectionately known as The Retriever, is your Receivables Management Advisor if you want an affordable, successful, maintainable solution.

About Our Founder

Amanda Lee
Amanda LeeReceivables Management Advisor
Amanda began her career in office administration and moved into the role of Executive Secretary to Directors in various organisations. Realising her gift with people, she decided to venture into sales and became an Account Manager for AGC Finance in New Zealand.

Following a re-location to Australiain 1999 and working within a large petroleum company, Amanda moved into a specific role dealing with the collection of overdue accounts, where the inherent problems associated with engaging debt collectors soon became apparent. The idea of The Retriever was born and 13 years later, her successes have seen her become a sought after authority in this area.

Amanda has studied many areas of human behaviour, psychology, body language and Neuro Linguistic Programming which has formed the foundation of the science behind the philosophy The Retriever uses in the Management of Receivables. Amanda realised this philosophy could be translated into a complete solution for businesses that would transform their customer relationships and cash flow long term.

Amanda is certified as a “Balanced Scorecard Professional” through USA’s George Washington University College of Professional Studies. This is a comprehensive program that enables graduates to develop and implement a Balanced Scorecard planning and management system into businesses of any size.

When you first meet Amanda you’ll immediately be struck with her incredible extrovert personality and openness, her authenticity and powerful communication. Combine this with her great sense of humour and easy going nature, and you’ll immediately feel at ease with the knowing that you’re in safe hands.

FAQ’s

What is your success rate at collecting money owed to your business?2017-05-22T01:26:19+00:00

The Retriever has a fantastic collection rate – in fact we collect 98% of debt that is 90 days or older for businesses!

Are you debt collectors?2017-05-17T01:52:40+00:00

No we are not debt collectors or a debt collection agency. The Retriever fills the gap between a company’s Accounts receivable department and debt collectors, whereby your clients will not know that you have an external business contacting them to collect the money you are owed.

Do you service Australia wide?2017-05-17T01:53:03+00:00

Absolutely! The Retriever helps businesses located all over Australia.

Where are you located?2017-05-17T01:53:26+00:00

The Retriever is based on the Gold Coast in Queensland.

Will The Retriever reduce my bad debt?2017-05-17T01:53:54+00:00

Yes! The point of difference for The Retriever is the critical window of time in which the customer is contacted, consistency of contact and open and honest communication. This formula virtually eliminates the risk of bad debts occurring.

How will my customers react when The Retriever call them about money?2017-05-17T01:54:28+00:00

The Retriever focus on people, and money is the result. This approach personalises the conversation with your customer and takes into consideration their personal circumstances that may hinder immediate payment. Your customer will appreciate the freedom of communication without fear of negative repercussions. The arrangement made with the customer leaves them feeling heard, respected and worthy. You won’t lose customers, their loyalty will be strengthened.

Will I lose customers if you phone them for money?2017-05-17T01:55:03+00:00

No. This service is designed to recover overdue accounts without destroying the relationship with the customer. The Retriever operate as part of your business and build the relationship between you and your customer with regular communication. The Retriever staff of seasoned professionals don’t view outstanding accounts as bad accounts but rather as valuable customers needing a personalised, tailored solution and extra care. This is The Retriever’s point of difference.

Do I have to sign a contract?2017-05-17T01:55:26+00:00

No. You can choose to engage The Retriever on an “as required” basis or take advantage of discounts by taking a minimum three month contract.

How much do you charge?2017-05-17T01:55:52+00:00

The Retriever will conduct an assessment of your Accounts receivable requirements and determine a cost effective package starting from a flat rate of $95. There are no additional commissions or charges and we do not take a percentage of the monies recovered.