The Retriever has an unbeatable collection rate – in fact we collect 98% of debt that is 90 days or older!
No, we are not debt collectors or a debt collection agency. The Retriever is an Expert Consultant that works as a part of your team, therefore your customer is not being contacted by another company so your business maintains the relationship with the customer. This is vital to ensuring repeat business and long term, loyal customers.
Absolutely! The Retriever consults to businesses all over Australia including franchises, retail chains and international companies.
Yes! The point of difference for The Retriever is the critical window of time in which the customer is contacted, consistency of contact and open and honest communication. This formula virtually eliminates the risk of bad debts occurring. Debts older than 120 days are difficult to collect, however we have great success with old debts and encourage you to collect them.
The Retriever focuses on people, and money is the result. This approach personalises the conversation with your customer and takes into consideration their personal circumstances that may hinder immediate payment. Your customer will appreciate the freedom of communication without fear of negative repercussions. The arrangement made with the customer leaves them feeling heard, respected and worthy and takes a problem away from them, because the matter has been amicably resolved. You won’t lose customers, their loyalty will be strengthened.
No. This service is designed to recover overdue accounts without destroying the relationship with the customer. The Retriever operates as part of your business and builds the relationship between your business and your customer with regular, connected communication. The Retriever is an expert and seasoned professional who believes in taking responsibility for our impact on each other, therefore views your customers as valuable individuals needing a personalised, tailored solution to continue doing business with you. This is The Retriever’s significant point of difference.
Yes! There is a minimum three month contract because is takes 90 days to turn a ledger around and implement sustainable cash flow solutions. We will not take on a client that is looking for a quick fix to solve an urgent cash flow issue but who does not want to implement proper change for successful, long term cash flow success.
An assessment of your Receivables and current process determines a cost effective package that starts from $95 plus GST per hour. There are no additional commissions or charges and we do not take a percentage of the monies recovered. There is a separate charge for training internal staff, if required.