Receivables Collection, Management and Training
Turn your overdue accounts into prompt paying customers who respect your business and become word of mouth advocates.
Most businesses spend money, time and resources on generating new customers. Unfortunately, despite providing customers with quality products or services, a percentage will fail to pay on time, or will make a part payment, but there’s also a percentage who always and intentionally pay late and leverage you like a bank.
There are many reasons why customers pay late, ranging from a temporary cash flow issue to circumstances outside their control that may cause longer term problems. However, usually it’s because their cash flow and receivables are poorly managed, and they can’t pay you on time. It’s a vicious business cycle!
It can be difficult to collect money and often no-one wants to ask the customer to pay their account, so the receivables ledger gets left until lack of cash flow is a serious problem. Some business owners get to a point of such frustration, they may think the only option is to write off thousands of dollars and also destroy profitable customer relationships that have spanned many years, in their attempt to demand payment and recover their money. This is not the answer.
But the fact is, it’s much easier than you think. Rather than being reactive, you need to become proactive!
You see, most customers want to pay the money they owe you and they want to continue buying your products and services, because dealing with you is perceived as being less risky than trying to find a new, untested supplier. However the process needs to be managed correctly, or the opposite can be true.
There is a solution to help your customer achieve both of these outcomes while allowing them to discuss their overdue account freely and remove any embarrassment they may be feeling. You create an opportunity for them to see you as a true ally who is invested in an amicable solution.
Instead of avoiding your calls because of the fear of being threatened, intimated or judged, what if your customers with overdue accounts held you in high esteem because they felt understood, appreciated, respected, and valued? This is simple, but it’s not easy, but it’s absolutely possible!
You can create amicable solutions and have loyal, connected customers who were happy to receive your call to discuss their account, who pay their accounts on time, and who become advocates for your business.
I create these solutions for my clients, solving their cash flow issues and showing them a new chapter in managing their customers who have overdue accounts. Cash flow is the life blood of every business, and a business that powerfully communicates and connects with it’s customers understands this concept.
I’ll show you how to collect your receivables, get paid on time, keep your customers happy and create an end to end solution for consistent, reliable cash flow in your business.
Amanda is a highly experienced Consultant who specialises in turning difficult payers into highly profitable customers who pay on time.
She takes time to understand your business and get to know your customers. Amanda works closely with you and your team to achieve the best results for your business, and providing the option for your team to learn the same skills.
Your customers need to be called regularly, by the same person, who builds a relationship with them over each and every call. Your customer never knows they are being called by an external company, if you want us to manage this function, which means every call is used to build goodwill and get results for your business, not ours.
As a Consultant Amanda is highly trained to use a range of approaches to bring your debtors ledger into order quickly. As a ‘hands on’ Consultant, she has an incredible ability to turn any ledger around in 90 days.
But, if you’d prefer your team to be trained in these skills, to manage this task internally, Amanda works with your team for long term management and success. Imagine a team that loves talking to customers about accounts and money? Imagine, as a business owner, being able to sleep at night and not being emotionally stressed because of cash flow issues? Imagine a team who ‘took care’ of your ledger and you were always paid on time?
I understand the value of your business relationships and I always represent your company in the most professional light, and so should your team. It’s vital to ‘hear out’ your customer’s story and ensure they can continue to do business with you without the embarrassment of having to talk to the owner about their failure or difficulties in paying. Do your staff have the right skills, experience or view to deal with these precious conversations?
We focus on people, and money is the result. As a Consultant, I work with your team to create the results you require, or manage the process for you for continued success.
These methods are much more successful than traditional debt collection, more cost effective and have been proven time and again to create long-term cash flow success and retention of customers.